Privacy Policy

The following statements, terms and conditions disclose the privacy practices for The Jack Rose Websites and Applications (collectively referred to the “Sites”).


The Jack Rose is aware of the need and legalities of internet privacy and we believe you should be aware of how we intend to treat information about you that we might receive on the internet as a result of your visit to the Sites.

Information provided by you

The Jack Rose is the sole owner of the information collected on the Sites. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement or elsewhere in the Sites contrary to manner described in this statement.

The Sites takes reasonable and practical steps to protect our users’ information. When you submit sensitive information via the Sites, your information is protected both online and off-line. This code of conduct is strictly adhered to by The Jack Rose.

Information that is collected

To enable The Jack Rose to provide you with a premium experience when visiting its Sites, it requires up-to-date and correct personal information of its customers. Personal information includes the prescribed information falling within the definitions of personal or special personal information as set out in the Protection of Personal Information Act, 2013 (“Protected Personal Information”).

The Jack Rose collects, with your consent, personally identifiable information, such as your e-mail address, name, home or work address or telephone number. The Jack Rose also collects anonymous demographic information, which is not unique to you, such as your postal or ZIP code, age, gender, preferences and interests.

Use of Personal Information

The Jack Rose will use your Personal Information to operate the Sites, provide services, and to inform you of new features, services, and products. If we intend to use Personal Information for a Secondary Use, The Jack Rose will provide you with the ability to decline this service.


By using the Sites, The Jack Rose customers agree and consent to The Jack Rose retaining their Protected Personal Information for such periods as The Jack Rose may determine is necessary for its legitimate business security and record keeping purposes. Specifically, customers also give express consent to The Jack Rose to disclose their Protected Personal Information –

  • to any person that provides services (which services may include verifying, updating and processing Protected Personal Information) to The Jack Rose or acts as The Jack Rose’s agent or to whom The Jack Rose have transferred or propose to transfer any of its rights and duties in respect of its customers (some of these persons may be located outside of the Republic of South Africa), and share The Jack Rose customers’ Protected Personal Information with The Jack Rose’s service providers, locally and outside the Republic of South Africa, as necessary. The Jack Rose may ask persons who provide services to The Jack Rose to agree to The Jack Rose’s privacy policies if they need to access any Protected Personal Information to carry out their services; and
  • to The Jack Rose’s legal advisors, financial advisors, auditors or a competent court in legal proceedings.

Disclosure of Personal Information

The Jack Rose Sites may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on The Jack Rose and/or its subsidiaries or the Sites; (b) protect and defend the rights or property of The Jack Rose, or the Sites, and (c) act under exigent circumstances to protect the personal safety of users of goods and services of The Jack Rose, the Sites, or the public.

Updating and deletion of Personal Information

Protected Personal Information may be updated by The Jack Rose customers online (where applicable) or by visiting participating The Jack Rose entities. The access to and deletion of Protected Personal Information is subject to processes set out in The Jack Rose’s PAIA manual.

Third Party Sites

The Jack Rose encourages you to review the privacy statements of the websites and applications (“Third Party Sites”) you choose to link to from The Jack Rose so that you can understand how those Third Party Sites collect, use and share your information. The Jack Rose is not responsible for the privacy statements or other content on Third Party Sites outside of The Jack Rose and the The Jack Rose family of Sites.


The Jack Rose customers accept that The Jack Rose takes reasonable and practical steps to safeguard Protected Personal Information in its possession. To the fullest extent permissible by law, The Jack Rose customers hereby indemnify and holds harmless The Jack Rose, its employees and agents against any liability, damages and/or legal action whatsoever and howsoever arising, including negligence on the part of The Jack Rose, its employees or agents and The Jack Rose shall not accept liability for any damages or any type of loss suffered by The Jack Rose customers when utilizing the services of the Sites and Third Party Sites.